FAQ
Frequently Asked Questions
Do you deliver anywhere in South Africa?
Yes, we offer nationwide delivery across South Africa. Your signature pieces will be securely packaged and delivered directly to your door.
How long does delivery take?
Orders are meticulously processed within 24-48 business hours. Delivery times depend on your exact location within SA, but you will receive a tracking number via email as soon as your order is dispatched.
What materials are your pieces made of?
At No 7 Cape Town, we exclusively use premium 925 sterling silver for all our rings, earrings, necklaces, and bracelets. This ensures both a luxurious finish and enduring quality.
Are your pieces safe for sensitive skin?
Yes. Our 925 sterling silver is generally hypoallergenic and free from nickel, making it a safe and comfortable choice for sensitive skin and everyday wear.
How do I care for my silver jewelry?
To maintain the brilliance of your silver, gently polish it with a microfiber cloth and avoid direct contact with perfumes, lotions, and harsh chemicals. For full details, please visit our Jewelry Care page.
What is your return policy?
We accept returns within 14 days of delivery. Pieces must be unworn, in pristine condition, and in their original No 7 Cape Town packaging. Please note: For hygiene and safety reasons, earrings cannot be returned or exchanged unless faulty.
How do I initiate a return?
To start a return or exchange, simply reach out to our Client Services team at no7capetown@gmail.com with your order number. We will guide you seamlessly through the process.
Still have questions?
Our Client Services team is here to assist you with the same elegance found in our jewelry.
Contact Client Services